Terms and Conditions

General Conditions of Sale

The offer and sale of products on our website are regulated by these General Conditions of Sale. The products purchased on the web site are sold directly by Frasi owned by Simone Righi

Simonerighi e-store has its main office in Italy, Via dè Federighi, 7r 50123 Florence. For any information you can contact us through our contact page

Should further information be needed, consult the our FAQs. Here you can find information on orders and mailing, refunds and the return of goods purchased from simonerighi.it

What we sell

Frasi by Simone Righi sells, through its web site, men’s clothing and accessories exclusively produced in Italy or in UE countries.

A characteristic of our products is that they are produced by small to medium businesses present on the Italian territory, often working on a handmade or semi-handmade basis.

All items on sale on the web site are available in our warehouse and can be delivered within 2-3 work days to Italy, within 10/15 work days to foreign countries.

Our products are produced in Europe: as a consequence, they are marked with European sizes. It is however possible to write us to have some more infos about size, lenght, weight (and more) about what you are going to purchase.

Who we sell to

We sells products, through its web site, only to the “final consumer”, that is to individuals who buy for purposes unrelated to any commercial, entrepreneurial or professional activity.

By “consumer” we intend any individual who interacts with us for purposes unrelated to any commercial, entrepreneurial or professional activity. Considering this, we reserve the right not to follow up orders coming from persons other than the “consumer” or, however, orders that do not conform to its own business policy.

How to conclude your contract with us

To conclude a purchasing contract for one or more items at Simone Righi store, you must fill in the order form in electronic format and send it to us.

The order form contains information on the characteristics of each product ordered and its relative price, including any applicable tax, the delivery methods of the purchased goods, postal fees and expected delivery times.

The contract is concluded when we receive the order form by e-mail, and once the correctness of the details of the order is checked.

The order form will be filed in our data bank for the period of time necessary for the processing of orders and as established by the law.

Other than the Italian language, a purchasing contract may also be written in English.

We may not process orders with insufficient solvency guarantee, if they are incomplete or incorrect, or if the products are not available. In these events, we will inform you by e-mail that the contract has not been concluded and that we have not followed up your order, explaining the reasons.

If the products, displayed at upper.simonerighi.it, should no longer be available or on sale at the moment of your last access to the site or at the moment of sending the order form, we will inform you immediately, or within thirty (30) working days starting from the day after you sent us your order, of the availability of the products ordered. If the order form and payment have already been sent, we will refund the amount already paid by you.

On sending the order form by e-mail, you unconditionally accept and undertake to observe these General Conditions of Sale whilst dealing with upper.simonerighi.it

On sending the order form you confirm you have read and accepted the General Conditions of Sale and further information on upper.simonerighi.it, as well as that found via links, including the General Conditions of Use and the Privacy Policy.

Once the contract is concluded, you will receive, by e-mail, a receipt of the purchase order, containing a summary of the information already reported on the order form.

Product guarantees and prices

The essential characteristics are presented on upper.simonerighi.it within each product sheet. The pictures and colours of the products on sale at upper.simonerighi.it could, however, not correspond to the real ones depending on the Internet browser and the monitor used.

The prices of the products could be subject to updating. Check the final sale price before sending the relative order form.

Purchase requests coming from countries other than those served by our forwarding agent may not be accepted by upper.simonerighi.it

Payment

For payment of the product cost and the relative postal fees, you may follow one of the methods indicated on the order form. For orders coming from Italy, the methods of payment available are: Paypal account, credit card or cash on delivery; for orders coming from abroad the accepted methods of payment are: Paypal account or credit card.

Should payment be made by credit card, you will see a page from Paypal, world leader in managing on-line payments. Financial information (such as your credit card number) can in no way be known by upper.simonerighi.it nor by third parties. If you should return the goods, your refund will also be sent by the same method and with the same characteristics of security and secrecy.

Mailing and delivery of the products

To find out the specific mailing and delivery methods, turn to the FAQs-Mailing section. We ask you to pay attention to the contents of this section since the indications included are an integral and substantial part of these General Conditions of Sale and, therefore, we assume that you are totally aware of and accept them at the moment of sending the order form.

Customer Assistance

For any information you can turn to upper.simonerighi.it via our assistance service on our Contact page.

Right to return goods (Right of withdrawal)

You have the right to withdraw from the contract concluded with upper.simonerighi.it with no penalty, within ten (10) working days of the day in which you received the goods purchased at upper.simonerighi.it

In this case, you must return the goods to us that must receive them within thirty (30) working days, which run from the day you received them.

You must bear the cost of returning the purchased goods.

The right to return goods is understood to be exercised correctly if the following conditions are also met:

the goods must not have been used, washed or damaged;
the goods must be returned in their original packaging
the package must contain the return form on which the reason for return must be indicated
the returned goods must be sent to upper.simonerighi.it in one delivery. In fact, upper.simonerighi.it reserves the right to not accept items from the same order, returned and mailed at different times;
upper.simonerighi.it must receive the goods within thirty (30) working days of the date in which you received them.

We can’t make product size exchange, however we can give you a store credit *

*Store Credit: the whole amount of the order will become a store credit. Store Credit can be used only once within 90 days of issuance. Store credit cannot be used in conjunction with other promotions or offers. Store Credit cannot be requested for return during Sale time.

If the goods are returned according to the procedure and terms indicated in this paragraph, upper.simonerighi.it will refund any amount already received for the purchase of the goods, minus postage and delivery fees of the purchased goods.

The amount will be refunded to you as soon as possible and in any case within thirty (30) days of the date in which upper.simonerighi.it learned of your returning the goods. We will start the refund process, once we know that the above-mentioned terms and conditions have been carried out correctly.

If the procedure and terms for exercising your right to return the goods have not been respected, as specified in this paragraph, you will not have the right to the refund of the amount already paid to upper.simonerighi.it; however, you can have the goods returned to you in the state in which they were sent back to upper.simonerighi.it, at your cost. Otherwise, upper.simonerighi.it may keep the goods in addition to the amount already paid for their purchase.

Privacy policy

You can find information on how we process your personal data by looking at our Privacy Policy.

Applicable law and settlement of disputes

The General Conditions of Sale are regulated by Italian law and in particular by the legislative decree of the 22 May 1999 n. 185 on the subject of distance contracts and by the legislative decree of the 9 April 2003 n. 70 on certain aspects of electronic commerce.

In case of any disputes between upper.simonerighi.it and any final client, emerging from the General Conditions of Sale, upper.simonerighi.it guarantees, as from now, its full adhesion and acceptance of the conciliation service ConciliaOnline, of the Chamber of Commerce of Florence.

ConciliaOnline is a service for the interactive management of conciliation encounters. It allows, in a simple manner, conciliation even if the parties and the conciliator are geographically distant from one another.

Modifications and Updating

The General Conditions of Sale can be modified in view of any legal changes.

 

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