FAQs

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Shopping Information

How Long Will It Take To Get My Package?

For Italy, the delivery times are three/four days. Abroad are to take up to 10 work days. Remember, our products are limited edition so if you order something and we do not have it in stock, we need to made it and this will takes longer times to start the delivery process. (but we will write you an email to tell you that)

Do You Ship Internationally?

Yes. We ship through Europe, United States of America, United Arab Emirates, South Korea, China and Japan.

Payment Information

What Payment Methods Are Accepted?

Paypal, Credit Cards (via Paypal) and Direct Bank Transfer

Is Buying On-Line Safe?

Absolutely YES.

Orders and Returns

How do I place an Order?

If you have found what you are looking for, select the size and click on purchase: the item will be automatically reproduced on the electronic order form. At this point you can proceed with the order or continue shopping. When you have finished purchasing and decide to proceed with the order, you must register by providing your details, if you have not already done so; you must indicate the chosen method of payment and confirm it. Once the procedure is completed, you will receive an e-mail confirming it, containing the summary of your order.

How much will it cost to receive my order?

For Italy, the shipping costs are fixed, the amount is 8.00 euro. For the rest of the world, the shipping cost is 30.00 euros.

Who should I contact if I have any queries?

You can contact our customer service sending a mail to : mail@elitetoscana.com

How do i pay for my order?

Payment can be made by credit card, Paypal account, direct bank transfer.

Is it wise to use my credit card?

If you choose credit card or pre-paid card as a method of payment, you will be asked your card details. The page on which you must key in these details does not belong to upper.simonerighi.it but is managed, in a protected manner, by Paypal, world leader in on-line payments. You can easily check that the page on which you are writing works in a protected manner: in the bottom right corner, on your screen, there is a lock: this means that nobody can know your card number, which is transmitted in cryptic form, according to an advanced system of cryptography and protection, that guarantees maximum security.

What is Paypal?

Paypal is a system for on-line payment that hosts almost 100 million account holders throughout the world. With your Paypal account (completely free), you can make payments to other Paypal accounts with a simple click, but you can also use your credit card or pre-paid card, in total security.

What can i do if i’m not satisfied with my purchase?

If for any reason you are not satisfied with your purchase, you have the right to be refunded. Fill in the return form that you found in the package that was sent to you and follow the instructions for exercising your right to return goods. Remember that the right to return goods must be exercised within 10 days of receiving the goods.

 Where is located Frasi shop?

We are located in Florence. You can find our infos in the contact page.